Trending
In the digital age, online purchasing has made our life easier and faster. We may order the goods we want and have it delivered to our house in seconds using mobile apps and websites. However, as internet shopping has grown in popularity, so has the number of fraudulent transactions.
Customers have reported a variety of issues, including counterfeit products, false offers, payment fraud, and not receiving purchased things. As a result, it is crucial to exercise caution when shopping online and to be aware of one’s legal rights.
In India, the Consumer Protection Act, 2019 and the Cyber Laws contain many safeguards to protect consumers from online frauds. Before making any transaction, shoppers should verify the credibility of the website, use secure payment gateways, and carefully read the seller’s feedback and return policies.
This article outlines the essential steps for safe online shopping, how to identify signs of fraud, and the legal protections available to customers.
Customers who shop online may confront many sorts of fraud. To be safe, here are some effective techniques that can assist assure a secure shopping experience:
Contact Customer Service: Contact the online store’s customer service immediately to register your complaint and request a refund or replacement.
Lodge a Complaint with the National Consumer Helpline: To request help, call 1800-11-4000 or 1915.
Complaint on the E-commerce Platform: Use the grievance redressal process offered by the online merchant or platform.
File a Complaint with the Consumer Forum or Cyber Crime Cell: If the problem has not been fixed, file a complaint with the Consumer Forum or the Cybercrime Cell.
To avoid online shopping fraud, shoppers must stay vigilant, shop only on verified websites, and utilise secure payment methods. Reading the website’s terms and conditions and safeguarding personal information are other important measures in ensuring a secure purchasing experience.
In the event of fraud, prompt action through proper complaint channels is critical. Seeking legal assistance from specialists like Adv. Abdul Mulla, who can be reached at www.asmlegalservices.in or www.lifeandlaw.in, can help you navigate legal procedures and ensure that your consumer rights are effectively protected.
Adv. Abdul Mulla (Mob. No. 937 007 2022) is a seasoned legal professional with over 18 years of experience in advocacy, specializing in diverse areas of law, including Real Estate and Property Law, Matrimonial and Divorce Matters, Litigation and Dispute Resolution, and Will and Succession Planning. read more….
Copyright BlazeThemes. 2025