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How to Avoid Online Shopping Fraud?

In the digital age, online purchasing has made our life easier and faster. We may order the goods we want and have it delivered to our house in seconds using mobile apps and websites. However, as internet shopping has grown in popularity, so has the number of fraudulent transactions.

Customers have reported a variety of issues, including counterfeit products, false offers, payment fraud, and not receiving purchased things. As a result, it is crucial to exercise caution when shopping online and to be aware of one’s legal rights.

In India, the Consumer Protection Act, 2019 and the Cyber Laws contain many safeguards to protect consumers from online frauds. Before making any transaction, shoppers should verify the credibility of the website, use secure payment gateways, and carefully read the seller’s feedback and return policies.

This article outlines the essential steps for safe online shopping, how to identify signs of fraud, and the legal protections available to customers.

Common Types of Online Shopping Frauds

  1. Sale of Fake or Counterfeit Products
    Products from well-known companies are often advertised for sale on online platforms at steep discounts. However, customers are often delivered low-quality or counterfeit products. Sometimes the products turn out to be completely different than what was initially described.
  2. False Offers and Fake Discounts
    Occasionally, unbelievable deals like 70-80% off surface on e-commerce websites and social media. Customers are attracted by these enormous discounts and make purchases only to receive substandard or inaccurate products, or in some cases nothing at all.
  3. Non-Delivery of Products After Order Placement
    Some websites accept orders and payments from customers but never ship the merchandise. Customers wait for several days just to discover that they will neither receive the item nor obtain a refund.
  4. Fraudulent E-Commerce Platforms and Clone Websites
    Certain fraudulent websites are designed to resemble legitimate e-commerce platforms. Customers unknowingly shop on these fake websites, losing money in the process.
  5. Payment-Related Frauds
    Customers are occasionally duped into making payments via bogus payment gateways or fraudulent URLs. These sites steal crucial card and bank account information, resulting in financial loss.
  6. Refund and Replacement Frauds
    Some e-commerce companies offer refunds and replacements but fail to deliver. When customers attempt to return a product, the companies either ignore the complaint or deny the refund on fraudulent grounds.
  7. Social Media and WhatsApp Scams
    Attractive advertisements with enticing incentives can emerge on social media platforms like WhatsApp. Customers click on the links and make purchases, but they either do not receive anything or lose money.

Effective Measures to Avoid Online Fraud

Customers who shop online may confront many sorts of fraud. To be safe, here are some effective techniques that can assist assure a secure shopping experience:

  • Shop only from official and trusted websites
    Before making a purchase, ensure that the website is legitimate and well-known. It is best to shop solely on certified and reliable e-commerce platforms. This helps to protect your financial and personal information.
  • Check the website URL and SSL security (https://)
    When accessing a website, ensure that the URL starts with “https://”. This means that the website is SSL (Secure Sockets Layer) protected, which safeguards your financial and personal information. If the URL begins with “http://”, it is probably not safe.
  • Check customer reviews and ratings
    Before making a purchase, you should read customer reviews and ratings.  This provides you with an indication of the seller’s dependability and product quality.  If a seller has a lot of negative feedback, it’s ideal to avoid making a purchase.
  • Use Cash on Delivery (COD) or safe payment gateways
    Cash on Delivery (COD) can be a safer payment method because you only pay after you receive the merchandise. It is also critical to use secure payment gateways (such as PayPal or UPI), which are legitimate and protect your financial transactions.
  • Don’t fall for excessive discounts
    If a website or merchant offers 50%, 70%, or even higher discounts, it may be unwise to trust them. Such big discounts may indicate a bogus website. Always check and verify whether expensive things are being sold at unusually low prices.
  • Read the Terms and Conditions
    Reading the terms and conditions on e-commerce websites is quite important. Before making a purchase, ensure that you understand the seller’s sales terms, delivery procedures, return policies, and other important facts. This helps to prevent being deceived or falling victim to scams.
  • Beware of spam and phishing emails
    Phishing emails and spam messages are frequent tactics for misleading customers. These messages may contain links that attempt to steal your credit card information, bank account information, or login credentials. Avoid responding to such emails, and never click on any suspicious links.

 

What to Do If You Fall Victim to Online Fraud?

Contact Customer Service: Contact the online store’s customer service immediately to register your complaint and request a refund or replacement.

Lodge a Complaint with the National Consumer Helpline: To request help, call 1800-11-4000 or 1915.

Complaint on the E-commerce Platform: Use the grievance redressal process offered by the online merchant or platform.

File a Complaint with the Consumer Forum or Cyber Crime Cell: If the problem has not been fixed, file a complaint with the Consumer Forum or the Cybercrime Cell.

Conclusion

To avoid online shopping fraud, shoppers must stay vigilant, shop only on verified websites, and utilise secure payment methods. Reading the website’s terms and conditions and safeguarding personal information are other important measures in ensuring a secure purchasing experience.

In the event of fraud, prompt action through proper complaint channels is critical. Seeking legal assistance from specialists like Adv. Abdul Mulla, who can be reached at www.asmlegalservices.in or www.lifeandlaw.in,  can help you navigate legal procedures and ensure that your consumer rights are effectively protected.

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